RETURN & REFUND POLICY

A Legal Disclaimer

SELCORE.NET

At SELCORE.NET, customer satisfaction is our priority. We offer a 30-day return policy and a 7-day refund processing policy for all eligible physical products purchased through our store.

1. 30-Day Return Policy

We accept returns within 30 days from the date of delivery for both:

✅ Defective or damaged products
✅ Non-defective products (change of mind)

To qualify for a return:

The item must be in original condition
The item must be returned in its original packaging
All accessories, manuals, cables, and included components must be included
Proof of purchase (order confirmation or receipt) is required

Items returned after 30 days will not be accepted.

2. Condition of Returned Items

For non-defective returns:

The product must not show signs of excessive use, damage, or alteration
Missing parts not due to our error may result in a partial refund or denial of return

For defective products:

Please contact us within 48 hours of delivery if the item arrives damaged
Provide photos or videos clearly showing the defect

3. Exchanges

We gladly accept exchanges within the 30-day return window.

Exchanges are available for the same product or another product of equal value
If the new item has a different price, the price difference will be charged or refunded accordingly
Exchange items are shipped after the original item is received and inspected

4. Refund Policy (7 Business Days)

Once your returned item is received and inspected:

Approved refunds will be processed within 7 business days
Refunds will be issued to the original payment method
You will receive confirmation once your refund has been processed

Please note:

Original shipping fees are non-refundable unless the return is due to our error
Your bank or payment provider may require additional time to post the refund

5. Return Shipping

Customers are responsible for return shipping costs for non-defective returns
If the return is due to a defective, damaged, or incorrect item, we will cover return shipping costs
We recommend using a trackable shipping method, as we are not responsible for lost return packages

6. How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer support team with:

Your order number
The reason for return or exchange
Photos (if applicable for defective items)

We will provide return instructions after your request is reviewed and approved.